← Back to Home

    Privacy Policy

    Last updated: April 14, 2026

    1. Introduction

    TryLuv.AI ("TryLuv", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

    By using TryLuv, you agree to the collection and use of information as described in this policy.

    2. Information We Collect

    Account Information

    • Email address
    • Password (encrypted, never stored in plain text)
    • Display name
    • Gender preference

    Usage Data

    • Chat messages and conversation history with AI companions
    • AI companion preferences and customization choices
    • Session timestamps, device type, and browser information
    • IP address and approximate location (country/region)

    Payment Information

    • Payment transactions are processed by Stripe. We receive only your name, email, last 4 digits of your card, and transaction status.
    • We do not store full credit card numbers or CVV codes.

    3. How We Use Your Information

    • Service delivery: To operate the platform, authenticate your account, and provide AI companion interactions.
    • Personalization: To remember your preferences, conversation context, and companion settings.
    • Service improvement: To improve our AI models using aggregated, anonymized, and de-identified data.
    • Content moderation: To detect and prevent abuse, fraud, and violations of our Terms of Service.
    • Communication: To send service-related notifications, updates, and (with your consent) marketing communications.
    • Legal compliance: To comply with applicable laws, regulations, and legal processes.

    4. Data Sharing & Third Parties

    We do not sell your personal data. We may share data with:

    • Payment processors: Stripe, for processing subscription payments.
    • Hosting providers: Infrastructure services that host our platform.
    • AI service providers: Third-party AI/LLM providers used to generate companion responses. Conversations may be transmitted to these providers for processing.
    • Analytics: Aggregated, anonymized usage data for service improvement.
    • Legal authorities: When required by law, court order, or to protect our rights and safety.

    5. Data Retention

    • Account data: Retained while your account is active. Deleted within 30 days of account deletion request.
    • Conversation data: Retained while your account is active to maintain conversation continuity.
    • Payment records: Retained for up to 7 years as required by financial regulations.
    • Anonymized/aggregated data: May be retained indefinitely for AI improvement and analytics.

    6. Data Security

    We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, secure password hashing, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

    7. Your Rights

    Depending on your jurisdiction, you may have the following rights:

    • Access: Request a copy of the personal data we hold about you.
    • Rectification: Request correction of inaccurate data.
    • Erasure: Request deletion of your personal data ("right to be forgotten").
    • Data portability: Request your data in a portable format.
    • Restriction: Request that we limit how we process your data.
    • Objection: Object to certain types of data processing.
    • Withdraw consent: Withdraw consent for marketing or optional data processing at any time.

    To exercise any of these rights, contact us at support@tryluv.ai. We will respond within 30 days.

    8. GDPR (European Economic Area)

    If you are located in the EEA, we process your personal data under the following legal bases:

    • Contract: Processing necessary to provide the service you signed up for.
    • Legitimate interest: Service improvement, fraud prevention, and security.
    • Consent: Marketing communications and optional data uses.
    • Legal obligation: Compliance with applicable laws.

    You have the right to lodge a complaint with your local data protection authority.

    9. CCPA (California Residents)

    If you are a California resident, you have the right to:

    • Know what personal data we collect and how it is used.
    • Request deletion of your personal data.
    • Opt out of the sale of your personal data (we do not sell personal data).
    • Non-discrimination for exercising your privacy rights.

    10. Cookies & Tracking

    TryLuv uses essential cookies for authentication and session management. We do not use third-party advertising trackers. We may use anonymized analytics to understand how users interact with the platform.

    11. Children's Privacy

    TryLuv is not intended for use by individuals who are not of legal age in their jurisdiction. We do not knowingly collect personal data from such individuals.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or through the platform. The "Last updated" date at the top reflects the most recent revision.

    13. Contact Us

    For questions, data requests, or concerns about this Privacy Policy:
    support@tryluv.ai